Client Testimonials 2018-05-14T16:45:11+00:00

CLIENT TESTIMONIALS

Onyx Home Care is proud to serve Volusia and Flagler counties.

Each of our clients has a story to tell and no two stories are the same. We are driven by a heart for our work and for people. Every Onyx Home Care employee plays a role in families gaining peace of mind and patients receiving the highest level of home health care.

We believe our client testimonials tell stories of hope, peace, and kindness through dedicated service.

“I needed an R.N.’s expertise to be my eyes.” Susan Shane

My name is Susan Shane.  My parents have been using the Onyx Home Care for several years now.  I am myself a R.N. and due to the numerous challenges my parents face after each having a stroke and one being diagnosed with dementia, I knew I needed an R.N. in addition to caregivers.   My parents desperately wanted to be able to stay in their house as long as possible .  In order for them to be able to maintain a safe and healthy routine, I enlisted some caregivers and Onyx Home Care as I needed an R.N.’s expertise to be my eyes.   My parents medication alone was complicated and it was important to assess their vital signs on a routine basis so we could avoid a major complication.  The nurses that have attended my parents have been professional, kind and have shown them great  compassion.  Their weekly visit includes filling their medication containers for the week, monitoring their vital signs, checking their mental and physical acuity, their weight and in addition the safety of their  surroundings.  For months I had attempted to get my parents to remove the scatter rugs they had all over their house, but to no avail. But when the nurse made the suggestion after one visit, the rugs were removed.  The nurses have accompanied them on doctor visits.  One nurse even took my Dad to Emergency Room and stayed and sat with my mother so she would not be alone until a family member arrived.    Although it looked as if my Dad may be experiencing another stroke or having some TIA’s, the nurse also thought he may have a urinary tract infection, which was the diagnoses.  My parents look forward to the nurse visit’s and consider her a friend.

Although my personal preference would have been to move my parents closer to a family member or place them in a more monitored facility, I had to respect their wishes to stay in their own home.  Would not have been possible without the Onyx Home Care!  The fact that the owner is also a registered nurse, gave me additional comfort and security!  She wasn’t just a business owner looking to make a buck!  I adore this agency and have great respect for the service they provide and the quality of the nurses they have sent.

“I trust their judgment and their care with no reservations.” Kim Swan

I’ve been partners with Colleen and Mike in the care of my father since they purchased the agency from Wallis.  I use the term “partner” as we truly work together as partners with his care.   I am located two hours away from my parents, so the distance coupled with the regular challenges of caregiving decisions can be stressful.  Colleen has worked with me through these challenges.  Most recently – during Hurricane Matthew – I had to put my parents in a local hotel to ensure their safety, then return home to evacuate my own family.  Colleen and those on her team ensured Dad received his insulin and medications each day, even driving to the hotel on the morning while the storm was in the area.  Her assurance to me that they were safe and Dad had his meds was invaluable.   It means so much to have Colleen, Mike and the great caregivers at Onyx helping to provide care to Dad and also to my mom when she needs it.   I trust their judgment and their care with no reservations.

“Choosing O.H.C. gives me peace of mind.” RAJ

Why Onyx Health Care?  The answer is simple my mom is my treasure and I want her to be happy.  I live thousands of miles from my mom. Choosing O.H.C. gives me peace of mind.  I know mom has caring people looking out for her best interest.  I can count on kind and compassionate aides to brighten her every day.  These aides never miss a day of work. They approach their assignment in a serious and professional manner. They arrive in an upbeat mood and display a warmth and gentleness towards mom.  They take initiative and make sure the household is running smoothly.  They make certain mom is bathed, mom loves getting her hair washed. They help mom decide what clothing combinations look best.  They prepare food that is nutritious and always solicit mom’s input about the meal. They engage mom in conversation and help keep her motivated and focused on taking daily walks and doing her physical therapy exercises.

It is reassuring to know the owner of O.H.C., Colleen McGrew, is diligent about maintaining top-notch service.  Colleen conducts unannounced regular spot checks to evaluate the aides work.  It is refreshing to hear how these aides speak so highly of Colleen and she of them.  This great team synergy helps O.H.C. deliver consistent high caliber service. I feel lucky to have them caring for mom. I’ve been partners with Colleen and Mike in the care of my father since they purchased the agency from Wallis.  I use the term “partner” as we truly work together as partners with his care.   I am located two hours away from my parents, so the distance coupled with the regular challenges of caregiving decisions can be stressful.  Colleen has worked with me through these challenges.  Most recently – during Hurricane Matthew – I had to put my parents in a local hotel to ensure their safety, then return home to evacuate my own family.  Colleen and those on her team ensured Dad received his insulin and medications each day, even driving to the hotel on the morning while the storm was in the area.  Her assurance to me that they were safe and Dad had his meds was invaluable.

It means so much to have Colleen, Mike and the great caregivers at Onyx helping to provide care to Dad and also to my mom when she needs it.   I trust their judgment and their care with no reservations.

“I feel blessed to have had Evan M. as my therapist.” P. Potter

Hi, my name is Patrick. I recently had a total knee replacement. I have been receiving in house physical therapy.

I feel blessed to have had Evan M. as my therapist. Evan works for Onyx Home Care in New Smyrna Florida. Evan has an easy going nature that was comforting.

He has great knowledge and is motivating. Thanks Evan, for giving me a great head start on my recovery. Patrick P. New Smyrna Beach, Florida.

“They immediately put me at ease and it felt like they were friends coming to visit.” R.W.

Both Rick and Amy were wonderful. They immediately put me at ease and it felt like they were friends coming to visit.

Even though the exercises hurt a lot at first, Amy was very patient and encouraging.

She took the time to make sure I understood how to do the exercises correctly. Rick was so kind to me.

He removed my staples and it was very painful but he was so nice and didn’t make me feel bad for almost fainting (next time I’ll eat breakfast before). I would love to have them back when I have my other knee replaced.

“Very professional…” C.B.

Very Professional and thorough during the entire experience.

I would highly recommend Onyx Home Care.