Each of our clients has a story to tell and no two stories are the same. We are driven by a heart for our work and for people. Every Onyx Home Care employee plays a role in families gaining peace of mind and patients receiving the highest level of home health care. We believe our client testimonials tell stories of hope, peace, and kindness through dedicated service.
“I needed an R.N.’s expertise to be my eyes.”
My name is Susan Shane. My parents have been using the Onyx Home Care for several years now. I am myself a R.N. and due to the numerous challenges my parents face after each having a stroke and one being diagnosed with dementia, I knew I needed an R.N. in addition to caregivers. My parents desperately wanted to be able to stay in their house as long as possible . In order for them to be able to maintain a safe and healthy routine, I enlisted some caregivers and Onyx Home Care as I needed an R.N.’s expertise to be my eyes. My parents medication alone was complicated and it was important to assess their vital signs on a routine basis so we could avoid a major complication. The nurses that have attended my parents have been professional, kind and have shown them great compassion. Their weekly visit includes filling their medication containers for the week, monitoring their vital signs, checking their mental and physical acuity, their weight and in addition the safety of their surroundings. For months I had attempted to get my parents to remove the scatter rugs they had all over their house, but to no avail. But when the nurse made the suggestion after one visit, the rugs were removed. The nurses have accompanied them on doctor visits. One nurse even took my Dad to Emergency Room and stayed and sat with my mother so she would not be alone until a family member arrived. Although it looked as if my Dad may be experiencing another stroke or having some TIA’s, the nurse also thought he may have a urinary tract infection, which was the diagnoses. My parents look forward to the nurse visit’s and consider her a friend.
Although my personal preference would have been to move my parents closer to a family member or place them in a more monitored facility, I had to respect their wishes to stay in their own home. Would not have been possible without the Onyx Home Care! The fact that the owner is also a registered nurse, gave me additional comfort and security! She wasn’t just a business owner looking to make a buck! I adore this agency and have great respect for the service they provide and the quality of the nurses they have sent.
“I trust their judgment and their care with no reservations.”
I’ve been partners with Colleen and Mike in the care of my father since they purchased the agency from Wallis. I use the term “partner” as we truly work together as partners with his care. I am located two hours away from my parents, so the distance coupled with the regular challenges of caregiving decisions can be stressful. Colleen has worked with me through these challenges. Most recently – during Hurricane Matthew – I had to put my parents in a local hotel to ensure their safety, then return home to evacuate my own family. Colleen and those on her team ensured Dad received his insulin and medications each day, even driving to the hotel on the morning while the storm was in the area. Her assurance to me that they were safe and Dad had his meds was invaluable. It means so much to have Colleen, Mike and the great caregivers at Onyx helping to provide care to Dad and also to my mom when she needs it. I trust their judgment and their care with no reservations.
“Choosing O.H.C. gives me peace of mind.”
Why Onyx Health Care? The answer is simple my mom is my treasure and I want her to be happy. I live thousands of miles from my mom. Choosing O.H.C. gives me peace of mind. I know mom has caring people looking out for her best interest. I can count on kind and compassionate aides to brighten her every day. These aides never miss a day of work. They approach their assignment in a serious and professional manner. They arrive in an upbeat mood and display a warmth and gentleness towards mom. They take initiative and make sure the household is running smoothly. They make certain mom is bathed, mom loves getting her hair washed. They help mom decide what clothing combinations look best. They prepare food that is nutritious and always solicit mom’s input about the meal. They engage mom in conversation and help keep her motivated and focused on taking daily walks and doing her physical therapy exercises.
It is reassuring to know the owner of O.H.C., Colleen McGrew, is diligent about maintaining top-notch service. Colleen conducts unannounced regular spot checks to evaluate the aides work. It is refreshing to hear how these aides speak so highly of Colleen and she of them. This great team synergy helps O.H.C. deliver consistent high caliber service. I feel lucky to have them caring for mom. I’ve been partners with Colleen and Mike in the care of my father since they purchased the agency from Wallis. I use the term “partner” as we truly work together as partners with his care. I am located two hours away from my parents, so the distance coupled with the regular challenges of caregiving decisions can be stressful. Colleen has worked with me through these challenges. Most recently – during Hurricane Matthew – I had to put my parents in a local hotel to ensure their safety, then return home to evacuate my own family. Colleen and those on her team ensured Dad received his insulin and medications each day, even driving to the hotel on the morning while the storm was in the area. Her assurance to me that they were safe and Dad had his meds was invaluable.
It means so much to have Colleen, Mike and the great caregivers at Onyx helping to provide care to Dad and also to my mom when she needs it. I trust their judgment and their care with no reservations.
“I firmly believe my recovery from back surgery was much quicker and less painful because of Rhona and Jess”
I have been receiving home care through your company for the past two weeks. This has been the first time as a patient, however, I have been involved with other agencies by taking care of family members.
I have been extremely impressed, very happy, and have benefitted very well by the care from Rhonda (nurse) and Tess (Physical Therapist). They were both very professional, knowledgeable, well trained, experienced, and very caring. I believe my recovery from back surgery has been quicker, painless, healthier, and successful because of their care. We also enjoyed having them in our home and the time they spent with us.
I have dealt with other healthcare (home) providers as a caregiver to my parents, in-laws, and other family members. I believe Rhonda and Tess have been the best providers that I’ve interacted with. I was confident in their treatment and care. Wish I had them when I was taking care of my family members.
I do hope I will not have a need for home health care services but please know that I would want their services again and would recommend Onyx Home Care, Rhonda, and Tess to others in need.
“I feel blessed to have had Evan M. as my therapist.”
Hi, my name is Patrick. I recently had a total knee replacement. I have been receiving in house physical therapy.
I feel blessed to have had Evan M. as my therapist. Evan works for Onyx Home Care in New Smyrna Florida. Evan has an easy going nature that was comforting.
He has great knowledge and is motivating. Thanks Evan, for giving me a great head start on my recovery. Patrick P. New Smyrna Beach, Florida.
“They immediately put me at ease and it felt like they were friends coming to visit.”
Both Rick and Amy were wonderful. They immediately put me at ease and it felt like they were friends coming to visit.
Even though the exercises hurt a lot at first, Amy was very patient and encouraging.
She took the time to make sure I understood how to do the exercises correctly. Rick was so kind to me.
He removed my staples and it was very painful but he was so nice and didn’t make me feel bad for almost fainting (next time I’ll eat breakfast before). I would love to have them back when I have my other knee replaced.
“She took a lot of time to answer our questions.”
Diane is terrific!
She took a lot of time to answer our questions.
She is a great asset.
Gina was amazing!
Great nurse and very accommodating.
“Very professional…” C.B.
Very Professional and thorough during the entire experience.
I would highly recommend Onyx Home Care.
“Compassionate and knowledgeable staff!”
I have never experienced such thoughtful, compassionate, and knowledgeable staff who truly cared!
“I could not ask for better service.”
Both my nurse, Diane, and physical therapist, Tess, were great!
Very helpful, very courteous, caring, and informative.
I could not ask for better service. Thank you!
“I really felt like they truly were concerned!”
Rhonda and Charlie were very professional, patient, and friendly.
I really felt like they truly were concerned about my recovery & cared about me!
They are very professional!
Your staff is extremely courteous and kind!
“Our PT was phenomenal!”
We didn’t require nursing care, but our PT (Amy J.) was phenomenal, caring, friendly, and very knowledgeable.
My nurse, Rhonda, and my therapist, Mike, were excellent!
“Great job taking care of me!”
Angelita was fantastic! She did a great job taking care of me!
“Great job taking care of me!”
Angelita was fantastic! She did a great job taking care of me!
My home health team was great! I recommend Onyx Home Care!
“Knowledgable, compassionate, and caring!”
Onyx Home Care has a very professional staff. They are knowledgable, compassionate, and caring. I am very pleased with my home care. Thank you!
Ruby my RN and Amy by physical therapist were great! Thank you!
“Courteous and kind!”
The Onyx Home Care staff is extremely courteous and kind!
“Respectful and very professional…”
The home care staff was very respectful and very professional. My time with them was very beneficial.
Great experience. Loved the staff and owner!
“Very attentive and interested in my well being.”
Miriam was excellent!! Very attentive and interested in my well being. Tess my P.T. was excellent as well! She was very informative and cared about my recovery.
“Everyone was so very nice and professional.”
I was not expecting home care so it was a great surprise. Everyone was so very nice and professional.
” …took her job of taking care of me very seriously”
Diane was wonderful, very helpful and took her job of taking care of me very seriously. She was always courteous and kind.